Business Name: Tenx Mindset
At tenx mindset, we strive to deliver high-quality coaching, mentorship, and training programs. This Refund & Cancellation Policy outlines the terms regarding payments, cancellations, and refunds for our services.
1. Coaching & Mentorship Sessions
- Once a session is booked and confirmed, it cannot be refunded.
- If you are unable to attend a session, you must notify us at least 24 hours in advance to reschedule.
- Missed sessions without prior notice will be considered forfeited.
2. Programs, Courses & Workshops
- Refunds will not be issued once access to an online program, digital product, or workshop has been granted.
- If you face technical issues accessing a course, we will provide support to resolve the problem.
3. Subscription or Package Plans
- For multi-session packages or monthly plans, unused sessions cannot be refunded, but may be rescheduled within the validity period (subject to coach availability).
- Cancellation of ongoing packages will not be eligible for a partial refund.
4. Exceptional Cases
Refunds may only be considered in the following circumstances:
- Duplicate payment made by mistake.
- Payment charged due to technical error.
- In such cases, please contact us within 7 working days with proof of payment.
5. How to Request a Refund or Reschedule
To request a reschedule or refund (in valid cases), please contact us at: